Privacy policy

Privacy policy

 

The controller of the personal data of the online shop www.fsmint.ee is Kreian OÜ, registry code 12102935.

 

What kind of personal data we process

  • name, telephone number and e-mail address;
  • delivery address;
  • bank account number;
  • cost of goods and payment details (purchase history);
  • customer support information.

 

For what purpose we process personal data

We use personal information to manage customer orders and to deliver goods.

We use purchase history data (date of purchase, merchandise, quantity, customer information) to provide an overview of purchased goods and to analyze customer preferences.  

We use the bank account number to refund payments to the customer.

We process personal information such as email, phone number, customer name in order to resolve product-related issues (customer support).

We use the web store user IP address or other network identifiers to provide web usage statistics for the web store.

 

Legal basis

We process personal data only for the purpose of fulfilling the contract with the client.

 

To whom we transfer personal information

We provide personal information to the online store customer support to manage purchases and purchase history and to resolve customer issues.

We will forward your name, phone number and email address to a transportation provider of your choice. In the case of delivery by courier, we also provide the customer's address.

 

Security and data access

Access to personal information is available to online store staff who can access personal information to resolve technical issues related to the use of the online store and to provide customer support.

We take appropriate security measures (including administrative, technical and physical measures) to protect personal information from accidental and unlawful destruction, loss or unauthorized access and disclosure.

The transfer of personal data to authorized processors of the web store (eg, transport service provider and data hosting) is subject to agreements between the web shop and the authorized processors. Controllers are obliged to provide appropriate safeguards for the processing of personal data.

 

Access and correction of personal data

Personal information can be accessed and corrected in the online store user profile. If the purchase is made without a user account, personal information can be accessed through customer support.

 

Withdrawal of consent

If personal data is processed with the customer's consent, the customer has the right to withdraw the consent by notifying our customer support via email.

 

Preservation

Closing an online store customer account will delete your personal information.

If you make a purchase without a client account in the online store, we will keep the purchase history for three years.

In case of disputes related to payments and consumer disputes, we will retain personal information until the claim is met or until the expiration date.

 

Deletion

To delete your personal information, you must contact our customer support by email.

 

Newsletter announcements

We will use your email address and phone number to send newsletters if the customer has given their consent.

 

Settling disputes

Any disputes which are related to the processing of personal data will be resolved via customer support – info@fsmint.ee.

The supervisory authority is the Estonian Data Protection Inspectorate – info@aki.ee